Independent telecoms provider, CCS is significantly developing its analytics and reporting division to help businesses combat excessive telecom and data charges. CCS’ newly developed reports provide customers with data intelligence and business insights not currently offered by the major airtime providers such as EE and Vodafone.
Sunderland based CCS Mobile Ltd has been studying business data and telecom usage for the last 15 years. Managing director of CCS, Chris Lee commented: “The fear of incurring surcharge penalties is resulting in many companies buying much more data allowance than they actually needed in order to safe guard against unexpected charges.
“Businesses have previously been caught out by staff exceeding their mobile allowance, with providers charging up to an additional £2 per minute for calls and £6 per megabyte (MB) of data used outside of Europe. Because of these high charges, procurement officers are afraid to go over their allowance and instead choose a package that they feel covers them for all eventualities. However, this means many businesses are wasting significant amounts of money on line rental or data that they don’t need.”
The regulator Ofcom has also stated that ‘mobile providers can do more to help customers control the amount they spend on their mobile phones’.
To help combat wasteful phone contracts, CCS has introduced a dedicated analytics division headed up by industry expert Mark Henderson, previously from Vodafone.
Mark commented: “With the introduction of this division and through the provision of bespoke reports we believe that more businesses will now have the option to significantly improve their annual telecom expenditure.”
Unlike major airtime providers, CCS’ advanced telecoms reports can identify data and devices that are not being used, as well as those individuals incurring additional charges overseas. This information can then be used to recommend alternative packages and negotiate substantial cost savings.
Mark continued: “We have been delivering in depth reports for one of the world’s most influential sports brands over the last three years and the results have been astonishing. Through proactively analysing the company’s mobile usage, pooling data allowances and making strategic recommendations, we have saved the organisation over £230,000 per annum.”
As the business grows, CCS will continue to expand its reporting division to support the development of strategic reporting for all its IT, fixed and mobile clients.