Durham Pointers, a group of volunteers who provide information and directions for tourists to Durham City Centre, are celebrating being named as the North East’s Best Tourism Information Providers.
The group of volunteers were announced as winners at the 2017 North East Tourism Awards on Thursday 16th November. Judges cited the Pointers’ personal service, distinct visibility and welcoming service among the many reasons they were chosen as winners.
Susan Tyson, secretary for the Durham Pointers, commented: “This win is the ideal thank you to all our volunteers. It is a great conclusion to a happy and successful season.”
The Durham Pointers, in their bright pink tabards, have been a regular sight in Durham since 2012. 70 volunteers have been involved during 2017, not only helping visitors to the city from their regular spot in the Market Place, but also providing a ‘Meet and Greet’ service for visitors arriving by coach.
Susan added: “It’s a real thrill to win this award. We are entirely volunteer run, and our success comes from the enthusiasm and commitment of those volunteers. They enjoy ‘pointing’ so much that they come back year after year, and encourage others to join us. We’ve welcomed 15 new Pointers this year.
“We have received numerous positive comments during our 2017 season. A favourite tells about finding three friendly, jovial and helpful gentlemen who clearly love their city. That sums up brilliantly our volunteers’ love of what they do.”
The Durham Pointers will return to the city centre for two events before Christmas. They will be ‘Pointing’ during Durham Christmas Festival from 1st to 3rd December, and will also be carolling in the Market Place on Thursday 21st December. They plan to return for their 2018 season from Easter onwards.