A national provider of home services is targeting further growth and expansion as it expects to increase its engineering workforce by 25%.

Houghton le Spring-headquartered 0800 Repair, which specialises in the repair and maintenance of domestic goods, is aiming to build on its record turnover with the creation of at least 30 jobs, taking the number of its white goods engineers to 150.

It is also expecting to increase the number of completed service calls to 230,000 from the firm’s current 200,000 annual average across kitchen appliances and entertainment equipment.

0800 Repair works with a number of the largest manufacturers and retailers in the UK, with its network of engineers repairing and installing a wide range of domestic appliances, including washing machines, fridges and cookers.

The company forms part of Pacifica Appliance Services, a subsidiary of Pacifica Group, one of the UK’s largest providers of home services and product warranty.

Pacifica Group has enjoyed a strong 2017, buoyed by a landmark, eight-figure contract win with energy supplier npower, leading to revenues increasing to in excess of £40m. It also acquired a number of businesses, including domestic and white good repair firm Megan Technical Services, which has supplemented its growth.

The Group employs in excess of 480 staff, with this figure set to rise with the 0800 Repair recruitment drive, as well as further job creation throughout the subsidiaries in 2018.

Scott Pallister, Finance Director of Pacifica Group, said: “We are set to deliver another strong year within Pacifica Appliance Services, and the Group as a whole, following a positive and hugely successful 2017. Demand for our services has continued to rise, which has contributed to the growth of the business and the necessity to expand our workforce and engineering network.

“Continued investment in our infrastructure has allowed the Group to operate at a high level and we are looking to hit the ground running in 2018, while maintaining and building on our high levels of customer service.”

Kevin Brown, Group Managing Director of Pacifica Group, added: “It has been another strong year for everyone associated with Pacifica, as we have enjoyed record turnover and expect to comfortably eclipse the 500 staff mark in the year ahead. Each of our subsidiaries are now operating nationally and we are looking to build on this momentum with further strategic acquisitions that will strengthen our position and deliver continued growth.”

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