A Newcastle-based communications technology provider is aiming to overhaul the state of business broadband in the region with two new appointments.
Established in 2011 by founder Dean Johnston, Call27 provides internet connections to businesses throughout the North East along with cloud services, VoIP telephone systems and hosting.
The business now welcomes Phil Surtees and Steve McKenny as Managing Director and Director of Planning and Strategy respectively.
Both Phil and Steve bring with them a wealth of experience in implementing proven business management systems, business growth and quality systems.
Managing Director Phil explains the company’s new goals for the future.
“Our aim is to ensure that small and medium sized businesses have the fastest, most reliable internet service possible. We offer a high quality tailored service to our customers, with a personal service.”
“One of the reasons we are experiencing the growth that we are is our intentional move away from faceless service, we aim to bring the human element back into business, we want to go and visit our clients and resolve their problems quicker and in person rather than solely from the other end of the phone.”
“Part of our culture here at Call27 is to create happy customers. It may sound a bit of a cliché to some but we believe that happy customers tell their friends and colleagues about the great service they receive.”
The company, based on Newcastle Business Park have an extensive network which they have built from the ground up with centres in Newcastle, London and Manchester.
Operations Director Darren Wright explains how the new appointments have already had a huge impact on the business.
“Both Dean and I have spent the last few years building the network which now offers our customers speeds of up to 10Gbps; Phil and Steve have joined us to take our systems and processes to the next level, provide a growth plan and help us realise our goal of being the largest ISP in the north of England.“
“In an industry that is predominantly lead by price, we are aiming to put the focus back on a reliable and quality service”
“We also have ambitious plans to grow our team of network and customer service specialists in the coming months as we expand.”
“With companies now relying on internet connections not just for its outward activities but also for its internal technologies such as connected devices for energy efficiency and security, having a more than capable broadband connection is now no longer a nice to have, it’s a necessity.”
For more information and to check what speeds are available for your business visit www.call27.net