North East Connected

Digital agency Ascensor achieve ISO 9001 quality management accreditation with flying colours

Leeds digital agency Ascensor has secured ISO 9001 accreditation, the international hallmark for Quality Management Systems, to support their further growth.

The accreditation, achieved with flying colours, means that Ascensor can demonstrate they have effective processes and people in place to deliver consistently high levels of quality.

Commenting on the achievement MD Andrew Firth says: “We are delighted to have achieved ISO 9001 accreditation, following 18 months of documenting and evolving 9001-grade processes. The award demonstrates that we have robust quality management and quality control processes in place across all aspects of our operation.”

Andrew Firth adds: “It’s not about the ISO 9001 badge, though that is nice. More importantly, ISO 9001 accreditation demonstrates to our current and future clients that we have well developed processes, through which we achieve consistently high levels of quality.”

Ascensor provide conversion-led web design and bespoke software services to a range of clients, from large corporates to SMEs. Despite being a business founded on creativity and innovation, it’s also important to demonstrate strong management processes.

Andrew Firth says: “Our customers choose Ascensor because of their need for results and it is the strong, consistent processes in our planning and delivery that deliver growth for our clients. ISO 9001 formalises this rigour.

“The award audit is in depth, looking into every single aspect of our business, and we achieved zero notices and no non-conformities, which our ISO 9001 auditor advised is unprecedented in their experience at the stage 2 audit. Our well-established processes form a solid bedrock for planned future growth.”

He continues: “These processes span our entire business, from our new business team, through our development and testing teams, our customer service function and our finance team. Every part of our business has been thoroughly assessed to ensure we can demonstrate highly effective quality management and quality control.”

Continued, controlled growth

Andrew says that Ascensor’s ISO 9001 win comes at a pivotal time for the business. “We are a high growth digital agency, focused on conversion for our clients, and have achieved ISO 9001 at the right moment in our development. Implementing ISO 9001 at any larger size would be more complex, so our current size and achievement has proved pivotal. ISO 9001 will be instrumental to our continued, controlled growth.”

The award of ISO 9001 complements Ascensor’s achievement of ISO 27001, the international standard covering information security management systems.

Ascensor has a headcount of 37 digital specialists. The firm is in its 15th year, with regional, national and international clients, and continues to grow.

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