A RAPIDLY growing Hartlepool energy consultancy now has the technology in place for further expansion following a surge in demand since its launch.
Growing its workforce from six to close to 200 people in just two years, Utility Alliance called on the support of Sunderland-based IT and telecoms specialist CCS to provide a new communications system.
CCS, which works with businesses in the region, and further afield, to provide joined-up communications solutions, has installed a hosted telephony system with full call centre functionally at Utility Alliance’s new head office at Hartlepool Marina.
The new system will offer the energy consultancy firm a wide range of features not commonly available in traditional phone systems, including live listen in, voice recording with PCI compliance and audio conference calling. The system is also ideal for mobile workers, allowing them to take the office and their work with them no matter where they are.
Utility Alliance uses the latest technology to save UK businesses time and money on energy bills by offering a unique approach to consultancy and flexible contracts which helps lower electric, gas and water bills.
Bob Moore, Managing Director at Utility Alliance, said: “The company has grown rapidly over the last two years and ahead of moving into our new base we identified that we required a telephone system which was more suited to dealing with a higher volume of calls.
“We were delighted to team up with the team from CCS to have the system installed, and it is well structured to cope with an even higher demand of calls as we continue to expand our operation at Utility Alliance.”
CCS UK sales manager, Kevin Greener said: “Utility Alliance is a real success story for the region. The firm has ambitious plans for growth and therefore needed a telecoms solution that could cope with this and its ever-increasing employee numbers. By installing a hosted telephony system, we were able to provide Utility Alliance with a much more cost effective solution as well as enhancing staff productivity at the same time.
“By entering into a long-term partnership, Utility Alliance has recognised our expertise and ability to cope with its aggressive expansion plans.”
Established in 1986, CCS supplied and installed the first mobile phone for business in the North East and currently provides a variety of B2B telecommunications and IT technology, including mobile phones, IT products and services, desktop support and telephony platforms.
CCS works with household brands such as Russell Hobbs and Puma, as well as many North East-based businesses.