The Gateshead Housing Company is set to launch its HomeRepairs service to almost 20,000 tenants and leaseholders across the borough of Gateshead.
From 3 April, the service will provide repairs and maintenance to Gateshead Council’s housing stock, as well as those managed by the housing company on behalf of other landlords.
The housing company has invested many months of research and development to improve the repair reporting and scheduling process to maximise efficiency and support its aim of a “right first time” service.
The HomeRepairs service is worth more than £20 million per year, and will employ more than 400 people, most of whom will be transferred from Gateshead Council’s Construction Services and the council’s outgoing repairs partner Mears Group.
Mears will continue to work with HomeRepairs in a consultancy role, helping to ensure a smooth transition.
Importantly for the local economy, the housing company will be using local suppliers and subcontractors – 80% of the 650 companies they work with are from the North East.
HomeRepairs has been given its own logo, which can be seen all across the borough on the company’s vehicle fleet.
Councillor Liz Twist, Gateshead Council’s Cabinet Member for Housing, said: “An improved service for customers and value for money for the company are at the heart of this move.”
The Gateshead Housing Company’s Director of Property and Assets Victoria Beattie said: “I’m really proud of what we’ve achieved so far and am excited to roll out the service to our customers.”