Hayden Knight, the CEO of Orchard Care Homes, has appointed a new Operations Director to lead on the quality and operational strategy of its services to achieve positive outcomes for people in Orchard’s care homes.

Jackie Murray, Operational Director for the North East region will focus on quality, operational excellence and improving residents’ experience, whilst building strategic partnerships with local authority partners. Jackie, a Registered Nurse, brings over 45 years expertise of working in the sector, having held clinical, managerial and commissioning posts both in the NHS and the private sector.

Commenting on her appointment, Jackie said: “Caring for others has always been my passion. I remain committed to making a difference to the people we support, and our most valuable asset – our staff. I am delighted to have been appointed an Operations Director. I will continue to champion the voice of our residents, drive excellence, quality of care and develop our staff. Together, we can continue to keep our homes at the heart of the community that we are so privileged to support.”

Hayden Knight has already made several significant changes since taking helm of Orchard Care Homes earlier this year, including new initiatives focused on the recruitment of new talent and the retention of existing staff. Increasing the number of residents cared for by Orchard is also high on the agenda, as well as promoting an internal policy of openness and strong communication.

Hayden says, “The team and I are committed to delivering the best possible and safest care to our residents. This new structure will enable us to align corporate plans with local practices and promote autonomy and accountability for regional performance. The team is highly experienced in day-to-day operations of our care homes and bring in-depth knowledge of both local needs and sector challenges.”