A high street travel agency at intu Metrocentre has been named as one of the best agencies in the UK & Ireland.
Thomas Cook intu Metrocentre has been selected as the Top Travel Agency in North East England, as part of a power-list of the best agents in the British Isles by industry bible the Travel Trade Gazette.
The Top 50 Travel Agencies list was revealed in a glittering ceremony in Birmingham on Thursday night after an extensive judging process, which saw agencies rated by tour operators and other suppliers, and then assessed by travel trade journalists.
More than 900 travel agencies and branches were put forward for consideration for TTG’s Top 50 Travel Agencies 2018 – in association with Kuoni – from which a shortlist of 95 finalists across 12 regional and 7 nationwide categories was devised.
TTG group editor Pippa Jacks said:
“Our Top 50 Travel Agencies initiative has seen us scour the UK and Ireland to uncover its most dedicated and dynamic travel agency businesses.
“It’s been truly inspiring to hear how these agencies go above and beyond on a daily basis, to deliver extraordinary service and incredible value to their customers, and to support their local communities.
“Our winners demonstrate that high street travel retailing in 2018 is a vibrant and successful business sector, and that the future is bright for exceptional agencies like these.”
Judges said of Thomas Cook intu Metrocentre Green Mall Store:
“We were impressed by the passion and energy of this team, who combine cutting-edge technology with traditional personal service to communicate with and care for their customers. And it’s a combination that clearly works, as demonstrated by exceptional customer feedback.”
Sandra Foreman, Thomas Cook store manager, added:
“We are all incredibly proud to be named Top Travel Agency in the North East and receive this award; this is such a huge achievement. I work with an amazing team of experts who have extensive travel experience as well as access to the latest technology in store, including virtual reality, to share with our customers. Customer Service is at the heart of what we do, and making sure our customers have the best holiday experience. We look forward to welcoming customers into our award winning store to book their next holiday.”
The shortlisting stage was undertaken by a panel of 60 travel suppliers including airlines, tour operators and car hire providers, who rated hopeful agencies according to their business performance, customer service and innovation. To decide which shortlisted agencies made it into the Top 50 list, a TTG journalist visited or interviewed each shortlisted agency to carry out an assessment.
Find the full Top 50 shortlist and more information on the process at ttgtop50.com