North East Connected

Thousands recovered from energy mis-selling for North East manufacturer

County Durham-based North East Sheets & Panels has recovered approximately £8,000 back from its business energy broker as a result of mis-selling.

The successful win followed an energy efficiency audit which was carried out by the Business Energy Efficiency Project (BEEP), who are part of Durham Country Council, which highlighted a discrepancy in their bills and identified that their contract may have been mis-sold.

It was quickly identified by the Business Energy Claims’ team that substantial sums of hidden commission had been included by the broker within their energy contracts with SSE and Npower.

Richard Williams, Managing Director at North East Sheets & Panels, said: “Having only contacted the Business Energy Claims team earlier this year, we are absolutely delighted to have already been successful in recovering money back from our broker.

“The team was quick to spot the potential mis-selling within our contracts, explained the next steps and got to work immediately on processing our claim, keeping us updated at every stage.

“I would highly recommend Business Energy Claims to anyone for their truly professional and efficient service.”

Callum Thompson, Director at Business Energy Claims, added: “The issue of mis-selling and malpractice is widespread within the industry and it’s our aim to change the energy brokering market for good; putting the consumer back at its heart.”

According to Ofgem, businesses, charities and public bodies spend £25 billion per annum on energy1. A significant percentage is often made up of the undisclosed fees that are stinging UK businesses year after year.

Callum continued: “It’s been a real pleasure working with North East Sheets & Panels and we are pleased to have attained a positive outcome for Richard and the team, adding to a series of successful wins.

“Many businesses have become exposed to hidden commissions and anyone can be affected and we’d welcome businesses who aren’t sure if this may have happened to them to get in touch.”

For more information on Business Energy Claims or to find out whether you have a claim, visit or call 0800 689 4259.

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