North East trade supplies firm Flame Heating Spares has signed a deal with heating and domestic appliance engineers 0800 Repair Gas Services, that will see the company boost its service to customers.
Flame, which has three branches across the North East, will supply all spares for 0800 Repair’s engineers. Due to Flame’s policy of keeping high levels of stock at its sites in Gateshead, Durham and South Shields, the deal will ensure 0800 Repair can complete more jobs for its clients in a single visit.
0800 Repair will benefit from even greater availability of parts when Flame Heating Spares expands its own network with the opening of a fourth trade counter in Low Southwick, Sunderland, in the next month.
Chester-le-Street-based 0800 Repair provides central heating and boiler cover, new boiler installations, emergency repairs and maintains thousands of boilers across the North East for its customers.
Phil Pallister, Managing Director of 0800 Repair Gas Services, said: “When our engineers arrive at a customer’s property, we like them to be as fully prepared as possible for the job at hand. That means having the correct tools and parts needed to tackle the job.
“By working with Flame Heating Spares, we know that there is a significantly improved chance that our engineers will be carrying the correct parts on their vans to complete repairs first time. Their stock levels and customer service is truly unrivalled, which is why we have decided to appoint Flame to be our preferred supplier for all our boiler spares. This will ensure all of our customers receive the best possible service each and every time they use us and it will significantly minimise the potential for our customers to be left waiting for their appliance to be back up and running.”
John Savage, Managing Director of Flame Heating Spares, said: “This is a fantastic partnership for us, because 0800 Repair is becoming an increasingly significant force in the domestic boiler repairs and installation market, here in the North East.
“It is impossible to overstate the importance to many of their customers of having an appliance fixed first time. This is something we understand, because the people who rely on our heating engineer customers for a speedy response risk being left in the cold if they were unable to get the parts they needed quickly.
“That is why we maintain high and diverse stock levels, because we want our customers to know that if they need something, they can get it the same day from Flame Heating Spares. 0800 Repair recognises this and it forms the basis of a partnership that will strengthen both businesses and help to support more customers across the North East.”