c and cCoast & Country, one of the largest regeneration and housing companies in the North East, has appointed Tracy O’Neill as Director of Customer Services.

Tracy joined Coast & Country in 2002 as a Supporting People Officer, progressing her career to become Head of Community Investment in 2007. Following the retirement of Assistant Chief Executive Ronny Harris, Tracy was appointed to the newly-created role of Director of Customer Services.

She began her career in housing in 1985, working as a Central Maintenance Control Clerk at Langbaurgh Borough Council, and has undertaken a variety of roles in the sector, with customer service and satisfaction one of the key strengths brought to each position.

In 2007 Tracy graduated with a BA in Housing and Sustainable Communities.

Tracy is popular with both tenants and colleagues.  Julie Felgate, who works in Tracy’s team said:  “She has always been a fantastic manager to work for, very open and honest with bags of energy.   She is very passionate about what she does, very driven and determined to make a difference to our communities.”   Emma Grimes said:  “She has never been afraid to challenge something she thinks is wrong or make changes to achieve better outcomes.”

Iain Sim, chief executive of Coast & Country, said:  “Tracy is the perfect person for this position.  She has skills, knowledge and experience but also a positive, can do attitude to ensuring that everything she does benefits the communities Coast & Country works in.”

Tracy  said:  “I am very proud of the work Coast & Country undertakes to make its communities a better place to live.   Working with our tenants to ensure that their views are taken into account and they are listened to is a vital part of the job, and one I thoroughly enjoy.   I am pleased to have been offered the opportunity to further progress my career at Coast & Country and look forward to the achievements and challenges ahead.”