Gisborough Hall has again been named as one of the best hotels in the North East and North Yorkshire by guests.
The luxury, four-star hotel, on the outskirts of Guisborough, has been named as one of TripAdvisor’s top-rated places to stay, gaining another Certificate of Excellence for its exemplary standards and service.
The certificate celebrates hospitality businesses around the world that have earned consistently good traveller reviews on TripAdvisor over the past year and are awarded only to establishments that consistently achieve impressive reviews.
The Certificate of Excellence accounts for the quality, quantity and recent dates of reviews submitted by travellers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months
In addition, Gisborough Hall is also one of TripAdvisor’s ‘Green Leader’ award holders in recognition of its commitment to environmentally-friendly practices.
In April, Gisborough Hall became a fully-independent hotel for the first time since it opened in 2002 and, in the same month, an AA inspection rated Gisborough Hall as one of the top destinations in the North East and North Yorkshire. The hotel received its best inspection to date and was awarded the AA’s four ‘Silver Star’ rating for its overall quality and two AA Rosettes for its food. The silver stars mark Gisborough Hall out as being of superior quality and are one of the highest hotel accolades available in the UK.
Kim Yardley, general manager of Gisborough Hall, said: “It has been an incredible year so far at Gisborough Hall as we underwent a major shift to become an independent hotel. On top of our fantastic AA ratings earlier this year, our TripAdvisor accreditation is a great recognition of what we continually strive to do as a team. There is no greater seal of approval than being recognised by our customers and the TripAdvisor Certificate of Excellence is a remarkable vote of confidence to our continued business success and commitment to service excellence.”
Heather Leisman, vice president of industry marketing for TripAdvisor, said: “TripAdvisor’s 2017 Certificate of Excellence celebrates hospitality businesses that have consistently received strong praise and ratings from travellers. This recognition allows us to publicly honour businesses that are actively engaging with customers and using feedback to help travellers identify and confidently book the perfect trip.”
Gisborough Hall dates back to 1857 and the grade II-listed country house was fully restored in 2002 following an investment of over £10 million by the Gisborough family, who privately own the hotel.
The country hall employs a team of 105 local people across the hotel, and this will increase further in the coming year with the creation of a new multi-million-pound spa which it’s hoped will be open by Christmas 2019.