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North East Connected

Hopping Across The North East From Hub To Hub

Grand Central maintains top satisfaction scores with passengers

ByCharley Williams

Jan 2, 2017

Consumer magazine, Which? has published research that once again puts Grand Central Rail amongst the top train operators for customer satisfaction. Achieving a 72% satisfaction score, Grand Central has been revealed as Britain’s highest-rated long distance operator in the UK.

Grand Central was ranked above many competing long distance operators, achieving five stars for punctuality and reliability. In addition, Grand Central was recognised favourably for seat availability and value for money.

Richard McClean, Managing Director at Grand Central Rail, said: “At Grand Central we listen to our customers and put their feedback into action to ensure we are always operating at the heart of the communities that we serve. We understand that it is important to provide great value services and experiences that match, if not exceed, customer expectations and this is what has led to high levels of customer satisfaction with our service.

“We continue to pride ourselves on the reliability of our trains and we are delighted that our investments in our fleet over the last couple of years have been recognised. We are always looking for ways to improve passenger experiences further, whether that is through our ongoing support for the regeneration of Wakefield Kirkgate or continuing to work with our volunteer station ambassadors, providing help and guidance for passengers at the start and end of their journey.”

Grand Central is an open-access passenger train operator. Part of the Arriva group, Grand Central provides direct rail connections from towns and cities in Yorkshire and the North East with London.