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National expansion for 0800 Repair after npower deal


Jul 31, 2017 #0800 Repair, #Business

North East-headquartered 0800 Repair has realised its national expansion plans after securing a landmark contract with energy supplier, npower.

The five year deal will see 0800 Repair, which forms part of Pacifica Group, within its Home Services division, Pacifica Home Services, deliver a range of Energy Company Obligation (ECO) services nationally as sole provider to npower, including boiler installations, as well as loft and cavity wall insulation.

Established as a subsidiary of Pacifica Group in 2010, 0800 Repair previously operated throughout Northern England, but as a result of the npower partnership, this will see its coverage extend across mainland England, Wales and Scotland.

The deal will lead to the creation of at least 30 new jobs within Pacifica Home Services, taking its staff count to over 90 people and turnover to in excess of £20m. Pacifica Group’s revenues will also rise to more than £40m.

Phil Pallister, Managing Director of 0800 Repair, said: “This is a landmark moment in 0800 Repair’s short history, which has accelerated our national ambitions significantly. The contract win will also lead to the creation of further jobs within Pacifica Home Services, boosting our strong network of professional heating engineers and installers, and I am delighted we have secured this partnership with npower.”

Based in Houghton le Spring, Pacifica Group is one of the UK’s largest providers of home services and product warranty, which handles in excess of 4,000 jobs per week and employs more than 380 staff. The Group comprises Pacifica Home Services, Pacifica Appliance Services and UK Warranty.

Kevin Brown, Group Managing Director of Pacifica Group, added: “The deal with npower will vastly support the Group’s long-term growth strategy and support the creation of numerous jobs, as we look to increase our workforce to meet national demand and enter new markets. It bodes well for the future of the Group as all three of our subsidiaries now have national operations covering the entire UK, and this latest deal will help support future investments across the Group and in our company infrastructure.”

Robert Harper, npower’s Head of Commercial Partnerships, said: “We’ve worked with Pacifica Group for the past five years at a regional level and they’ve consistently delivered excellent customer service achieving first class customer satisfaction scores, as well as good value for npower.

“We are delighted to build on this partnership at a national level to deliver heating and insulation measures across the country under the governments Energy Company Obligation. Through the new partnership, we aim to open further opportunities to offer our customers great products and services in the home.”

By Emily