• Tue. Jul 16th, 2024

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Newcastle dealership adds two Motability Awards to its growing collection

Please Credit Picture:Keith Taylor

A Newcastle car dealership has cause to celebrate after picking up national accolades at Motability’s annual Dealer Awards.

Bristol Street Motors Vauxhall Newcastle received a commendation for delivering excellent customer service to Motability customers, whilst its Motability Sales Specialist, Gavin Gray, received the highly coveted Outstanding Contribution Award.

The Motability Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the nationwide car dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, and are assessed by customer feedback and reviews of Motability performance. The Motability Dealer Awards programme includes regional and quarterly prizes, with all quarterly winners then automatically entered into the nominations for the annual award prizes.

It’s not the first time that the Scotswood Road dealership has had its performance recognised by the nation-wide scheme. In the past, it has won several regional awards from Motability and was previously named as Dealership of the Year.

The Motability scheme enables disabled people to exchange their Higher Rate Motability Component of Disability Living Allowance, their Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP), their War Pensioners Mobility Supplement (WPMS) or their Armed Forces Independence Payment (AFIP) for a new car, scooter or powered wheelchair. Since it was set up in 1978, Motability has helped more than 3 million people get mobile with a brand new vehicle. Many of the vehicles are available on Motability from Nil advance payment.

Motability Specialist, Gavin Gray, who won the Outstanding Contribution Award, has been involved with the Motability Scheme for nearly 30 years.

On receiving the news, Gavin said: “I am truly honoured to receive this Award, it’s such a great accolade from Motability. I get a huge amount of satisfaction from being able to help customers make the right choice of vehicle, which for many can be life changing.

“I have developed many long term relationships with my customers, some spanning over 20 years, and I look forward to continuing this award-winning approach for many years to come”.

Peter Wilson, General Manager Dealer Relations at Motability Operations, said: “We are really pleased to be able to reward our outstanding dealers with another round of Motability Dealer Awards, recognising the great service they provided in 2015. The dealer network is the ‘face’ of the Motability Scheme and the Awards are a great way for us to thank them for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same. Congratulations to Gavin Gray and Bristol Street Motors Vauxhall Newcastle who go above and beyond for our customers.”

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