A FAMILY estate agents has been recognised with a national accolade for its success with traditional sales techniques against a backdrop of fierce on-line competition.

Brown’s Estate Agency has been awarded the British Property Award for Stockton cementing its reputation as a leading agent. It has also been shortlisted for the national ‘Negotiator Awards’, a prestigious sector competition.

British Property Award officials inspect agents using mystery shopper techniques comparing 25 criteria to judge overall customer service.

Only the very best receive a nationally recognised accolade and judges praised the team at Brown’s for “performing outstandingly”.

Brown’s Estate Agency covers homes in Stockton, Yarm, Norton, Ingleby Barwick and Eaglescliffe, has been operating since 1991 and now employs over 20 staff making it one of the largest in the Tees Valley.

As well as residential property sales and lettings, its expertise extends to commercial premises, surveys and valuations, auctions, mortgages and property management. It aims to combine traditional family business values, with a high degree of professionalism and modern technology.

Owner Simon Brown said: “In these turbulent times people have realised that on-line, call-centre based agents are not the answer. It is heartening that our decades of experience in high quality service shines through.

“For most people their house is the most expensive asset they will ever sell and simply listing it on-line and hoping for the best, more often than not, is not the best approach.

“This award recognises the back-to-basics approach of traditional estate agency, the value of decades of expertise and local knowledge and the tried and tested skills we use to really sell and market properties in their very best light.”

British Property Awards spokesman Robert McLean added: “If an agent has been attributed with one of our awards it is simply down to the fantastic customer service levels they have demonstrated over a prolonged period of time. Agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”