Houghton le Spring-headquartered Pacifica Group is expecting to build on a record year after posting a 32% rise in turnover to £36.1m for 2018.
The national home services company saw revenues rise from £27.2m in the previous year, buoyed by a number of acquisitions and significant contract wins.
It also saw its employee count increase to more than 470 staff, which includes a 250-strong network of engineers, with further job creation expected in 2019.
Pacifica Group is one of the UK’s largest providers of home services, including appliance and heating systems repair and maintenance, and product warranty solutions. It handles in excess of 4,500 jobs per week and comprises of Pacifica Home Services, Pacifica Appliance Services and UK Warranty.
The Group is now anticipating further growth, with turnover expected to exceed £42m in 2019.
Kevin Brown, Group Managing Director of Pacifica Group, said: “Continued reinvestment throughout FY18 has again positioned the group for continued success and we expect to build on this record year with further growth in 2019. Current year trading is seeing the positive financial results of the reinvestment strategy as well as increased turnover. Our ambitious strategy is delivering strong gains in productivity, client retention and growth as a result of investments in our infrastructure and core range of services.
“We have continued to strengthen our directly employed workforce, which now includes over 250 field-based engineers and anticipate further job creation in 2019 and beyond to support our growth. The Group is committed to delivering high levels of service to our extensive customer base, which forms part of our core objectives, and we are looking forward to increasing our efficiency and high customer satisfaction levels even further.”