18382A plumbing firm boss is growing his business with the help of North East coaching organisation Gedanken – travelling almost 1,200 miles a month for mentorship support.

David Cliff, Managing Director of Wearside-based Gedanken, was introduced to 27-year-old Alex Mayer by a mutual business contact and is now helping to guide the growth of his business, Boiler Servicing 24-7.

Alex, who founded his company in Ascot, Berkshire, in 2013, now employs 11 people and is on course to surpass £500,000 turnover in the current financial year, up more than 50% year-on-year.

Twice a month, Alex makes the 585 mile round trip to David’s offices at the e.volve Centre, at Houghton-le-Spring. The support is helping to shape Boiler Servicing 24-7, in preparation for ongoing growth, and to investigate the potential to expand into other regions, including the North East.

Areas of support have already included coaching, mentoring, business planning, recruitment and retention of quality staff, and marketing and pricing strategies. Focus has also been placed on developing Alex as an emerging business leader.

David said: “Alex is an inspirational young man, with a real drive to succeed, inspired by personal tragedy in his teenage years, and it is fantastic to see the way he puts ethics and customer service into his very essence of his business.

“To travel almost 1,200 miles a month to work with me on business planning and to receive mentorship shows how much of his life Alex puts into the company.”

Alex said: “David’s mentorship and business support came highly recommended and, once I had met him, I knew it was a good fit and that he was someone who could help me to grow Boiler Servicing 24-7 and achieve my ambitions.

“I started my business because plumbing firms I had worked for in the past didn’t put enough focus on ensuring a top class service, every time, so ethics and quality are at the heart of Boiler Servicing 24-7. It is important that anybody who works for, or with me understand that and David’s ethos and support are worth clocking up the miles for.”

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