Screen Shot 2015-08-27 at 16.11.28Around 18,500 households have been sent a report of their landlord’s performance over the last year.

Dale & Valley Homes, Durham City Homes and East Durham Homes, as part of County Durham Housing Group, have worked with tenants to produce their annual reports for 2014/15.

The 36-page reports, which are available at www.countydurhamhousinggroup.co.uk/annualreports1415, have been issued to customers and highlight how each organisation has performed on six nationally recognised housing standards, including how homes are let, how stakeholders can make a difference, and key services such as repairs and improvements.

And as a useful reference for the year ahead, the reports have a calendar format so tenants are always reminded of when to pay their rent and how they can take part in events across their local community.

Gemma Davies, Corporate Strategy Coordinator at Dale & Valley Homes, said: “This report is significant as it covers our final year before ownership of homes transferred to us from Durham County Council.”

Rachel Edmunds, Head of Service Improvement at Durham City Homes, continued: “It’s great for tenants to be able to read about what has been a monumental 12 months, which paved the way for us to be established as their local landlord.”

Rhonda Pickering, East Durham Homes’ Marketing and Communications Officer, concluded: “We now look forward to what lies ahead in terms of our strength as a group of landlords, and making sure tenants can see the real differences made in 2015/16.”

For more information on the structure and development of County Durham Housing Group visit www.countydurhamhousinggroup.co.uk

Notes for editors

For more information contact Jill Ancrum, Communications, on 0191 349 7643, 0797 6299 547 or email jill.ancrum@cdhg.co.uk

County Durham Housing Group
County Durham Housing Group Limited is a Registered Provider of social housing.
The group was established in April 2015 following the transfer of ownership and management of Durham County Council’s former 18,400 homes.
It is the parent organisation to three local landlords – Dale & Valley Homes in the west of the county; Durham City homes in the city centre and surrounding areas; and East Durham Homes in the east.
The group prides itself on putting tenants at the heart of what we do and as a new housing provider, making them part of our journey in providing better housing services, homes and communities.
Part of this is knowing our landscape. County Durham Housing Group covers almost 550 estates set in a variety of landscapes; from the very rural west, to the hustle and bustle of Durham City centre, and magnificent coastline in the east.
With our diverse setting, we place a great amount of emphasis on providing a local housing service to fit local housing needs.

Dale & Valley Homes
Dale & Valley Homes is a Registered Provider of social housing.
Initially established in 2006 to manage, repair and improve council owned housing in the former Wear Valley district of County Durham, Dale & Valley Homes is now a landlord in its own right.
Part of County Durham Housing Group, together with Durham City Homes and East Durham Homes, the group was established in April 2015 following the transfer of ownership and management of Durham County Council’s former 18,500 homes.
A not-for-profit company, our vision is to provide homes and neighbourhoods that our customers want to live in and are proud to live in.

Durham City Homes
Durham City Homes Ltd is a Registered Provider and provides 5,800 homes for tenants within 33 distinct communities and villages across the Durham City area and its environs.
Durham City Homes Ltd was established in 2015 following a successful stock transfer from Durham County Council. We are committed to delivering excellent services to all our tenants and customers.
Our mission is: ‘To provide affordable, modern housing and excellent housing services in neighbourhoods that are clean, green and safe and that people want to live in’.
As part of County Durham Housing Group, we take pride in putting tenants at the heart of what we do and providing better services, homes and communities.

East Durham Homes
East Durham Homes Ltd is a Registered Provider of social housing with 8,300 homes in East Durham.
Initially established in 2004 as an Arm’s Length Management Organisation (ALMO) to manage, repair and improve council owned housing in the former District of Easington in County Durham, East Durham Homes is now a landlord in its own right.
Part of County Durham Housing Group, together with Dale & Valley Homes and Durham City Homes, the group was established in April 2015 following the transfer of ownership and management of Durham County Council’s former 18,500 homes.
A not-for-profit company, our vision is ‘working together to deliver quality homes and a better environment for all’.