The Society of the Golden Keys recognises the very best concierges around the UK and amongst Commonwealth countries but restricts membership due to its stringent joining criteria.
Anton Coburn, head concierge at Rockliffe Hall, has recently met with the exacting standards and has been accepted into the society, making him one of the best in the UK. Anton also becomes one of the only concierges in the North East region to have been accepted as a member.
Anton joined Rockliffe Hall when the resort opened in 2009 as senior concierge and has assisted with developing the standards that Rockliffe Hall’s concierge team has become highly regarded for.
As head concierge, Anton’s job involves accommodating a range of guest needs, recommending days out in the region and ensuring service standards are exemplary.
Speaking about his accolade, Anton said: “I am so fortunate to do a job that I love at a resort that really is outstanding. I love meeting people and we get some amazing guests at Rockliffe Hall so every day is different. I have been working towards becoming a member of the Society of the Golden Keys since I joined Rockliffe Hall and I am so grateful to the team that has always been so supportive. I am now looking forward to being able to represent the North East on a national level.”
Chief executive of Rockliffe Hall, Eamonn Elliott, said: “We get hundreds of lovely comments every week about Anton- nothing fazes him. This is a tremendous, well deserved accolade and Anton has put himself, Rockliffe Hall and the North East region on the map. We’re all really proud of this fantastic achievement as very few independent hotels have Golden Keys’ standard concierges.”