The Scotswood Road dealership team was presented with the Customer Excellence Award after being named as one of the top sites for customer satisfaction across the Vauxhall national network.
Every year, Vauxhall rewards the top performing retailers that have provided customers with exemplary levels of customer experience following results from the British manufacturer’s satisfaction surveys.
Tim Hammond, regional operations director of Vauxhall Motors, presented Mark Flynn, general manager at Bristol Street Motors Vauxhall Newcastle with the award.
Mark Flynn said: “Everyone at Bristol Street Motors Vauxhall Newcastle is delighted to receive this prestigious accolade.
“This award is a testament to the great work and customer service that the team delivers on a daily basis. We look forward to building on this success and continuing our award-winning approach to business and customer service.”
Customers are invited to take part in the Vauxhall Customer Satisfaction programme after purchasing a new vehicle or having their vehicle serviced. Over 160,000 responses were collected last year, helping to generate an accurate picture of Vauxhall customer experience.
Peter Hope, Vauxhall Customer Experience Director, comments: “I’d like to thank the team at Bristol Street Motors for pulling out all the stops to make our customers’ purchasing and servicing journey a really positive experience. Their consistent high standards and all-round performance is fantastic, and this award is a real testament to all their hard work.”
To celebrate their outstanding effort, the retailer has been presented with a plaque celebrating their accolade, which has been placed on display at the dealership. Additionally, the Vauxhall dealer locator will display a special logo next to their name, with all staff receiving commemorative badges.