A Newcastle care home has been praised once again by the Care Quality Commission (CQC), following a recent inspection.
Hillfield Nursing Home, on Grainger Park Road, was rated ‘Good’ by the regulator, which judged the home’s services based on safety, effectiveness, care, responsiveness and its leadership.
The ‘Good’ rating follows another positive CQC report about the home, after it was found to be meeting all the legal requirements in force at the time when last inspected in August 2014.
The report included comments from residents: “I feel safe here, I truly do,” and “The staff are always there when you need them. You just need to ask and they will do it.” In addition: “They are very good. They know what I need and help me in the ways I want.”
Relatives also commented on the level of care their family members receive, including: “Staff have the skills and knowledge they need. They deal sensitively with personal issues. It’s been a revelation, a God-send, the improvement in my (relative) since they came in here,” and “There’s no safety issues here, and it’s very clean and tidy.”
The inspector said: “Staff interactions with people were friendly and respectful, and staff had time to engage people in conversations. We observed staff spoke in a caring manner with people and used therapeutic touch during interactions”
Kevin Mulvey, home manager at Hillfield Nursing Home, said: “We are committed to providing our residents with excellent care and it was nice to receive such a positive report from the CQC, as well as kind words from our residents and their family members. The quality of care delivered to our residents is of the utmost importance and everyone here at the home works extremely hard to ensure that we cater to their every need in a safe and dignified manner.”
“We won’t rest on our laurels, though, and are always looking at ways to improve. Hopefully, we will celebrate further successes in the future.”
Located on Grainger Park Road, Hillfield Nursing Home provides nursing care for 42 elderly residents.