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Hotel Pillows: Choosing the Best for Your Guests

ByDave Stopher

Nov 22, 2023

One of the most underrated yet crucial components of a good hotel stay is the quality of pillows offered to guests. An uncomfortable pillow can wreak havoc on anyone’s sleeping habits, resulting in a poor experience and negative reviews for the hotel. As a hotel owner or manager, it’s essential to ensure that your guests have restful nights by providing them with high-quality pillows that match their preferences. In this article, we’ll guide you through selecting the best hotel pillows for your guests.

Consider the Material– The most common materials used for hotel pillows are down, feather, microfibre, and memory foam. Memory foam pillows are an excellent option for guests with neck or spinal pain, as they contour to the shape of the head and neck. Feather pillows are soft and comfortable, while down pillows are fluffy and lightweight. Microfibre pillows are an affordable option and easy to maintain. Consider your guests’ preferences and their specific needs when selecting pillow materials.

Assess Firmness– The level of firmness of pillows varies immensely, ranging from soft to medium to firm. Soft pillows are ideal for stomach sleepers, while medium and firm pillows are suitable for back and side sleepers. Make sure to provide a range of pillow firmness options to cater to your guests’ diverse needs.

Size Matters– Pillows come in various sizes, from standard size to queen and king size. It’s essential to have pillows that match the bed size and room type, such as queen-sized pillows for a room with a queen-sized bed. Guests appreciate pillows that match their needs, and providing them with the right size will make a significant difference in their sleeping experience.

Hypoallergenic Options– Allergies are a common issue for many people, and even a small allergy can cause discomfort during sleep. Consider providing hypoallergenic pillows for guests who require them. These pillows are made from materials that prevent outer allergens such as dust mites, pet dander, and pollen.

Maintain the Pillows– Maintaining the pillows’ hygiene is crucial for preventing allergies, odours, and premature wear and tear. Provide pillow protectors to prevent the pillows from accumulating dust and sweat. Also, replace the pillows regularly to ensure their freshness and fluffiness.


When it comes to choosing hotel pillows, there are many factors to consider. Materials, firmness, size, hypoallergenic options and maintenance all play a significant role in ensuring that guests have a comfortable and enjoyable stay. Paying close attention to the detail of the pillows will pay off in terms of positive reviews from your guests and happy, rested guests who are likely to return for future stays. By following these simple tips and selecting suitable pillows for your guests, you’ll make a significant contribution to their overall stay experience.