clixifix®, one of North East’s most dynamic Contech and ProTech businesses, is launching an innovative Technicians App to help improve efficiency within their defect management platform.
The clixifix® app will revolutionise the last mile customer engagement, geo location mapping and messaging technology, real-time tracking of the service technician, accurate ETAs, and two-way communication.
In a revolutionary move in the sector the clixifix® app will deliver the same user experience that consumers enjoy with household brands such as Amazon, Uber, DPD and Just Eat.
Based in Houghton-le-Spring, clixifix® is passionate about improving the communication between customers and tradespeople such as plumbers, electricians and builders.
A word from the CEO
James Farrell, Co-Founder and CEO of Clixifix describes the Technicians App and how it could transform the industry: “We are very proud to launch the Technicians App, we are passionate about improving the customer experience within construction and we believe we have done that. With contactless services and working from the field becoming the new norm, clixifix® has seen a surge in demand for its services since the start of the pandemic. We are at a critical time in the sector, with skyrocketing fuel prices on their way it is more important than ever to support our customers in order to reduce the impact of no-access appointments.
“The app improves the process of a customer communicating with an operative and delivering useful feedback. These days customers have high expectations and want to be regularly informed about each step of their customer experience, so similar to the delivery updates provided by Amazon or notifications from Uber, we wanted to deliver the same experience to our customers.
“From looking at the market we noticed that there was nothing like our app. We are convinced that this app could transform the customer care experience in the sector in the 21st century for both the builder and their customers.”
Benefits of the app
Customers will be able to live track, communicate and feedback to the service providers. Using an app will allow customers to respond on the move and never miss a step with prompt notifications and SMS.
Not only does this app benefit the customer, it improves efficiency and communication from the operative for example reducing the number of abortive visits. The app will allow them to regularly update the customer with their location, time of arrival and provide feedback opportunities.
Expected results from BETA include a 20% reduction in the ‘no access’ rate, a 30% reduction in inbound ETA query calls, 15-point increase in Net Promoter Score (NPS) and a 94% positive feedback.
Who is Clixifix?
clixifix® provides defect and repair resolution software that will deliver lower costs and higher customer satisfaction. Their software is being used by house builders, principal contractors, subcontractors and housing associations. Simple to integrate, clixifix® instantly creates tickets, delegates jobs, and collaborates with stakeholders.