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CUSTOMER AND EMPLOYEE WELFARE HIGHEST PRIORITY FOR NISSAN DEALERS AHEAD OF NETWORK RESTART NEXT WEEK

ByDave Stopher

Jun 9, 2020
  • Dealerships to adopt new working practices, in line with government guidance, to prioritise safety when showrooms start to re-open from Monday 1st June
  • Social distancing requirements adhered to throughout showroom experience
  • Comprehensive protection and sanitising measures adopted for all test drive, demonstrator and customer vehicles, and throughout showrooms

The welfare of customers and employees will be the number one priority for Nissan dealers next week, as they prepare to re-open following the Covid-19 lockdown.

Nissan showrooms in England* will resume operations from Monday 1st June, adopting a range of safety measures and new working practices – in line with government guidance – to accommodate and respect all social distancing requirements, and enable customers to visit with confidence.

Dealerships have worked hard to revise the customer experience and combine fantastic service with maximum protection and peace of mind for visitors.

Measures include comprehensive and regular sanitising of showroom vehicles and surfaces, together with strict adherence to all social distancing regulations. In addition, customers can take solo test drives and, at many sites, request contactless vehicle deliveries.  

In addition, there are online chat services for assistance with a sales or service visit, and at many sites, increased use of video to explain key vehicle features, should a customer not wish to do an in-depth handover in person when collecting their vehicle.

Workshop customers can feel equally confident that their vehicle is in safe hands too, thanks to a comprehensive 44-point vehicle sanitising process.

Andrew Humberstone, managing director of Nissan Motor GB Ltd, said: “We are delighted that our dealer partners across England will be able to re-open their doors from next week, and look forward to welcoming our customers back into showrooms.

“With the actions being taken to prioritise safety, our customers and employees can feel confident that Nissan dealers are taking every precaution.”

For more information, contact your nearest dealer or visit www.nissan.co.uk for more information.