Passengers travelling with Grand Central Rail can now benefit from a new e-ticketing service which makes the ticket buying and travel experience more convenient for its customers.
Grand Central’s e-ticket system allows customers to purchase tickets online and display them on their mobile device, no longer needing to queue at the ticket office or wait for their tickets to be delivered. The ticket is sent via email as a downloadable PDF, where the barcode is scanned by train crew and/or at ticket gates.
The news follows Grand Central’s recent positive feedback in the National Rail Passenger Survey, which highlighted an overall customer satisfaction rating of 94%. Grand Central was ranked the top long distance operator for value for money.
Richard McClean, Managing Director of Grand Central Rail, said: “We are always striving to improve our customer experience and we listen to our passengers, which is one of the reasons we are consistently awarded positive feedback in the National Rail Passenger Survey. As a result, we know that our customers want more convenience, less complication and more use of technology to enhance their journey with us and this new e-ticketing service does those things. Not only is it environmentally friendly, but it offers our passengers a fast and efficient way of storing their ticket, and a way of doing business which makes sense to them.”
The e-ticketing service is available on desktop and mobile devices and is valid for Grand Central Advance fares, available to book up to two hours before travelling.
Grand Central provides an easy and direct train service from London to Yorkshire and the North East, offering passengers the best possible customer service, as well as comfortable seats, free Wi-Fi and plenty of legroom.