Three Evans Halshaw dealerships in Tyne and Wear Scoop Reputation’s 800 Award for High Customer Satisfaction
Three local Evans Halshaw dealerships have been recognised by Reputation, a global leader in reputation experience management, with its 800…
UK leading customer service outsourcer to create North East jobs following new contract win
Kura, a leading customer service outsourcing business, will create new roles in the North East following its appointment by Leeds…
5 ways to keep your demanding field service customers happy
Keeping your customers happy may be one of your biggest goals, but it’s not always easy. While you can’t please…
Lemon Business Solutions juices up partnership with nationwide storage provider
Lemon Business Solutions, a leading business outsource provider based in Stockton, is pleased to announce its continued partnership with storage…
Keeping customers engaged is a retail priority as non-essential shops reopen
Retail is a fast-moving industry and there is a lot of competition out there for people’s time and attention. Giving…
Beyond Housing welcomes new director of customer services
13/04/21 Beyond Housing has appointed Chris Roberts as its new Director of Customer Service. Chris has many years of experience…
The Unstoppable Rise of AI for Customer Service
We’ve spoken before about the enormous and rapid developments that have taken shape in the past 9-12 months partly as…
Managing director of Teesside outsourcing company says working from home doesn’t mean call centres can allow data security to slide
14/01/2021 As the UK enters another COVID-19 lockdown, Martin Anderson, managing director of Lemon Business Solutions, has warned that remote…
Top Tips For Independent Retailers
It’s all about customer service, experience, promotion and adapting to new trends and markets, if you want to succeed as…
A closer look at recruitment in the catering industry
Statistics show that one third of people who work in the catering industry do it because they’re passionate about food.…
Innovation Festival to take customer experience to unrivalled levels
What does world class customer service look like to you? Is it a friendly human-being to speak to? Fast, quick…
IT solutions provider strengthens latest offering with new appointments
A North East-based technology solutions provider has strengthened its approach to customer service with new appointments to its recently established…
Analox Achieve the Top Rating from Investor in Customers
Analox have been awarded the top rating of three stars in an independent assessment of our customer service levels
Bristol Street Motors Vauxhall Newcastle Recognised for Outstanding Customer Service
Bristol Street Motors Vauxhall in Newcastle has been recognised with a national award for excellent customer service.
EE Completes 100% Onshoring of Customer Service for Pay Monthly Customers bringing more Jobs to the North East
EE, the UK’s biggest mobile operator and part of BT Group, has completed the first stage of its pledge to…