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The North East’s biggest building society is continuing its multi-million pound investment which will see the complete refurbishment of its entire North East and Cumbria branch network.

Having completed 12 of its branches, Newcastle Building Society will upgrade or relocate the remaining 16 branches by early 2020.  Once complete, its entire network will feature the new modern, open plan branch design successfully introduced elsewhere across its 28 branch network.

The Society most recently relocated its Durham branch and advice centre to Saddler Street in the city centre, creating a 1,400sq ft space which provides customers better access to services, information and advice, as well as improved meeting spaces.

Its branches in Carlisle and on Gosforth High Street are next on the list for significant investment with work scheduled to be complete at both branches before the end of the year.

The Durham relocation followed branch upgrades in Cramlington and North Shields, relocations in Gateshead, Darlington and Chester-le-Street, the launch of two new Branch and Advice Centres in central Newcastle, and an innovative partnership branch which opened in Yarm Library.

Stuart Miller, customer director at Newcastle Building Society, says: “At a time when many financial institutions are closing branches in towns across the region, we remain fully committed to keeping our branch network at the heart of both our operations and our communities.  We are attracting new customers where the bigger banks have pulled out of high street locations.

“Alongside continuing to develop our digital offering, we’re creating bright, modern, open plan branch environments with private spaces for financial conversations as our customers tell us they highly value the friendly, helpful and local face to face service they get from our branches,”

Following on from Carlisle and Gosforth, branches in Ashington, Whickham, Ponteland, West Denton, Morpeth, Berwick, South Shields, Stokesley, Hartlepool, Hexham, Consett, Middlesbrough, Whitley Bay and Barnard Castle will all either be upgraded or relocated to more suitable premises.

Full details of each project will be announced locally in advance.

Stuart Miller adds: “The provision of face-to-face financial advice and branch services on the High Street is vital to supporting sustainable local communities.   Our branches, services and colleagues are at the heart of our communities. It is also our intention that wherever possible, our branch relocation and refurbishment programme will provide meeting spaces that the local community can also make use of.”

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