Latimer Hinks Solicitors in Darlington are providing creative solutions to support its clients during the three-week lockdown announced by the government on 23 March.
Following government recommendation for older people to self-isolate, Latimer Hinks has been holding special one-to-one clinics using video conferencing and telephone consultations in order to make sure that families can make wills or Lasting Power of Attorney (LPA) arrangements without leaving their house.
The firm, which was established almost 130 years ago, services clients across the North East and North Yorkshire, including many people in rural areas.
The firm has seen an increase in those wanting to write wills or put in place an LPA throughout the pandemic and has focussed on how to manage these remotely while restrictions to movement are in place.
Daniel Williams, a solicitor at Latimer Hinks, said: “The last few weeks have been unprecedented times and, understandably, have led people to contemplate tightening their arrangements.
“Self-isolation for the over 70s has posed many challenges. We are used to meeting with clients face-to-face with occasional video conference calls, but recently, we’ve suggested to more clients that we use video chat facilities and calls, which is a very different way of working.
“However, we’ve been creative in our methods and are managing to support our clients during this difficult time. It will inevitably be a solution we can use in the future to help our clients in rural areas when it is difficult to travel during inclement weather or for those who need advice when they are ill.”
Elizabeth Armstrong, managing director at Latimer Hinks, said: “The team has adapted quickly to utilising technology to hold consultations and meetings – something that couldn’t have been dreamt of when the firm was established!
“We appreciate how concerned people are and are working hard to help things remain as normal as possible for those who need legal support.”