Thinking about hiring a roofer? You’re not alone. Whether it’s a few missing tiles or a full replacement, the right roofer can save you thousands—not to mention a whole lot of stress.
But not all roofers are created equal.
Before you sign any contracts or hand over a deposit, here are 10 must-ask questions to help you hire with confidence.
These questions could be the difference between a smooth project and a costly mistake.
1. Are You Fully Licensed and Insured?
This is non-negotiable.
If something goes wrong—like damage to your property or an injured worker—you want to make sure you’re not on the hook. Ask to see their public liability insurance and any trade licenses.
Don’t just take their word for it. A reputable roofer will be happy to provide proof.
2. How Long Have You Been in Business?
Experience matters.
Roofing is a trade that takes years to master. A company that’s been around for a while has likely seen—and fixed—it all. They’re also more likely to still be around if you need help down the line.
If you’re searching for roof repair companies near me, look for one with local credibility and long-standing service, like Roofing Newcastle.
3. Can You Provide References or Reviews?
Any trustworthy roofer will have a track record they’re proud of.
Ask for recent references from customers in your area. Even better—check third-party sites or social media for unfiltered feedback. Look out for repeat complaints or red flags.
4. Do You Offer Written Quotes?
Always get it in writing.
Verbal quotes can disappear when it’s time to pay the bill. A detailed written quote ensures you know exactly what you’re getting—and what it’ll cost.
It should include materials, labour, waste removal, and VAT. No surprises.
5. What’s Included in the Warranty?
Most quality roofers offer a workmanship guarantee.
Some even pass along manufacturer warranties for materials. Ask what’s covered, how long it lasts, and what could void it. A solid warranty is a sign they stand by their work.
6. Who Will Actually Be Doing the Work?
Some companies subcontract their jobs.
That’s not always a dealbreaker—but you should know in advance. Ask who will be on-site and if they’re vetted or employed directly by the roofer you hired.
Clarity here avoids confusion when the job starts.
7. How Will You Protect My Property?
Roofing is messy.
A good roofer will explain how they’ll protect your landscaping, gutters, and windows. Ask about cleanup protocols, dust control, and where materials will be stored.
You don’t want to be left with a garden full of nails and broken tiles.
8. What’s Your Estimated Timeline?
Ask for a start date—and an end date.
Delays happen, especially with weather. But your roofer should still give you a realistic estimate. Knowing the timeframe helps you plan and hold them accountable.
9. What Happens If Something Goes Wrong?
No one likes to talk about problems—but it’s a key test.
Ask how they handle unexpected damage or complaints. A professional roofer will have a clear dispute resolution process and open communication.
If they dodge this question, think twice.
10. Do You Require a Deposit?
Most roofers ask for a small deposit to secure your job.
Be cautious if someone demands full payment upfront. It’s reasonable to pay a portion before work begins, with the rest due on completion—once you’re satisfied with the job.
Final Thought
Hiring a roofer isn’t something you do every day. But if you ask the right questions, you’ll avoid the common pitfalls and find someone you can trust.
The best roofers won’t just answer these questions—they’ll appreciate that you asked.
Take the time to get it right. Your roof protects your whole home—make sure the person repairing it is up to the job.