Members of Coast & Country’s Tenant Panel turned customer advisors for the day to monitor customer service satisfaction levels.
As part of National Customer Service Week (5th – 9th October 2015), customers phoning Coast & Country’s contact centre were questioned about their experiences and the service they received.
Coast & Country is more than just a landlord; the housing provider also offers digital inclusion programmes, training, qualifications and work experience, advice on benefits, credit unions, other monetary issues and varied community initiatives to support local neighbourhoods.
National Customer Service Week is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.
Tracy O’Neill, Director of Customer Services, said: “Great customer service is one of the cornerstones of our business.”
“National Customer Service Week gives us the opportunity to both monitor the service we provide to our customers and to highlight all the wonderful work our staff do day in, day out.
“However, we cannot rest on our laurels and by asking members of the Tenant Panel to independently verify that our customers are receiving the very best service we can continue to improve and also recognise examples of exemplary service.”