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Ethical technology and trust

ByDave Stopher

May 14, 2020

The world’s largest businesses are realizing that every aspect of their system that is disrupted by software development represents an opportunity to gain or lose trust. This is why trust is becoming a big challenge across the many dimensions of an organization’s technology. IT outsourcing can be a lifeline for many companies.

It all depends on the technology

Every company is now a technology company. With the advent of digital technology, businesses have been asking clients to trust them, from requesting personal data to tracking online presence through digital breadcrumbs. Headlines constantly report software-based problems such as security hacks, improper or illegal monitoring, abuse of personal data, to spread of misinformation, algorithmic bias, and absence of transparency. These incidents breed in relationships with customers, employees, partners, investors, or regulators and can automatically damage an organization’s reputation.

Rising consumer demands and employee activism require more aggressive self-regulation and corporate leaders are recognizing a growing crisis of trust with the public. Trust needs to be more important than ever and a business-critical goal for businesses to make a difference in an increasingly complex market.  We expect brands to be open, honest, and consistent across all aspects of their business, from products and promotions to workforce culture and partner relationships. Leaders who embed the principles of ethical technology across their organizations know trust is hard to gain and easy to lose. They fight for a long-term foundation of trust with stakeholders.

Why ethical technology is so important?

The term ethical technology refers to an overarching set of values for the entire organization’s technology, processes, and people for working in concert. The ethical technology approach for companies should complement the overall approach to ethics (already existing) and serve as its logical extension in the digital realm. Separate technology ethics programs help keep technology ethics top of mind across the organization and encourage executives to consider the distinctions between technology-related ethical issues and broader corporate and professional ethics concerns.

The fifth annual study of digital business by MIT Sloan Management Review and Deloitte found that just 35 per cent of respondents believe their organization’s leaders spend enough time thinking about and describing the influence of digital initiatives on society. While respondents from digitally maturing companies are the most likely to say their leaders are doing enough, even then, the percentage barely breaks into a majority, at 57.5 per cent.

Technological safety means clients confidence

Businesses can create trust with the technologies their customers, partners, and employees are using through encode the company’s values. Digital systems can be designed to reduce bias. And strong database unites stakeholders around a single concept of data accountability and delivers on secure technology that supports efficient data administration. Cyber risk strategy is important to protect customers, employees, and business partners from those who do not share their values.

A strong base for ethical technology and trust will be developed by the principles of a company’s managers. Companies that had transparent policies and respect stakeholder privacy provides more confidence that they are doing the right thing.

Leading companies deploy the power of all employees by creating teams and roles that reflect their diverse customer base and bringing in multiple viewpoints from different industries, economic backgrounds, educational experiences, genders, and ethnic backgrounds. Companies should consider what resources may be needed to help their employees recognize ethical dilemmas, evaluate alternatives, and make ethical technology decisions.

AROBS offers everything you need

Now, it is clear that software and technology run every company. These elements can facilitate and strengthen a connection with the client. So, businesses need quality software development services. For this reason, we, the AROBS team give our best to give our clients the greatest technological experience. Even during the pandemic, AROBS continues its activity at a high level of quality, that it has accustomed us to over 20 years of experience. We consider that all companies deserve a reliable partner for IT outsourcing, for this purpose, we are at the client’s disposal.