St Marks Court, in Gateshead, has received a clean bill of health from the Care Quality Commission (CQC).
The home, on Split Crow Road, in Deckham, is meeting all standards of care set out by the regulator, which judges a care home’s services based on its safety, effectiveness, care, responsiveness and leadership.
Comments from the inspector in the report included: “People using the service told us they were well cared for and felt safe at the home and with the staff who provided their care and support,” and “The home was a purpose built relatively new building which was well appointed, furnished and decorated throughout.”
The inspector added: “People and relatives we spoke with praised the staff and our observations confirmed staff members interacted well with people.”
In addition, residents were positive about the service they receive, saying: “The staff are nice, pleasant and helpful. It feels safe here,” and “I am well cared for and have a choice to do what I want.” As well as: “Nothing is too much trouble to the staff.”
Heather Knowles-Sinclair, home manager at St Marks Court, said: “We always welcome constructive feedback and the findings from the CQC are very pleasing. It is a testament to the hard work of our staff, who are dedicated to their roles and cater to our residents’ every needs.
“Everyone has worked extremely hard to meet all the standards of care set out by the regulator, and we are committed to providing a first class service to our residents.”
Lynn Fearn, deputy CEO at Akari Care, said: “The continued dedication and commitment from the team at St Marks Court has been fantastic, and the positive feedback from the CQC is welcome news. The quality of care delivered to our residents is of the utmost importance and I would like to congratulate the team at St Marks Court for their efforts.”
St Marks Court provides nursing and residential care for up to 60 elderly residents, including those who have dementia related conditions.