• Tue. Apr 16th, 2024

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Quality assured at Head of Steam

Sarah Gouldsbrough Head of SteamDarlington’s Head of Steam railway museum has once again been awarded the VisitEngland stamp of approval.

The museum has passed its latest VisitEngland accreditation in the Visitor Attraction Quality Scheme , which enables it to continue to display the Quality Rose Marque.

As part of the scheme, all aspects of the visitor experience were examined by experienced assessors, from the museum’s website and promotional leaflets to the cleanliness of its buildings and customer care.

Sarah Gouldsbrough, Acting Manager at the Head of Steam, said:

“Head of Steam scored highly in the inspection, carried out in May, and staff are particularly proud of their top scores in the customer care category.

“The inspection and report are a useful way of ensuring we provide a top quality experience for our visitors and we’re delighted to retain our Quality Rose Marque.”

Councillor Nick Wallis, Darlington Borough Council’s Cabinet Member for Leisure and the Local Environment added:

“The museum is an important part of Darlington’s railway heritage and we’re delighted to be able to continue to show the VisitEngland sign of quality as a visitor attraction. Visitor numbers have increased and we hope that will continue to grow in the future.”

For more information about the Head of Steam – Darlington Railway Museum and its events programme call 01325 405060, visit the website at www.head-of-steam.co.uk or log ontowww.darlington.gov.uk/darlingtonevents

VisitEngland accreditation schemes are a hallmark of quality in the English tourism industry. Gaining accreditation through an official assessment scheme shows commitment to quality, while raising standards across the industry. More information about the accreditation schemes can be found on the website at: www.visitbritain.org/star-rating-and-accreditation-schemes

By admin