NEW STUDY: 97% of call centre workers cite at least one thing affecting engagement in their role
The Call Centre Engagement Report: Call centre workers ARE engaged with the work they do, but challenges still remain 70%…
Managing director of Teesside outsourcing company says working from home doesn’t mean call centres can allow data security to slide
14/01/2021 As the UK enters another COVID-19 lockdown, Martin Anderson, managing director of Lemon Business Solutions, has warned that remote…
Managing director of Teesside outsourcing company says working from home doesn’t mean call centres can allow data security to slide
14/01/2021 As the UK enters another COVID-19 lockdown, Martin Anderson, managing director of Lemon Business Solutions, has warned that remote…
Cooking up a First Class career in Public Health
When mum-of-two Maria Freeman was made redundant from her job as a call-centre chef she made the dramatic decision to…
Call Centres gear up for Growth
THE NORTH East’s contact centre industry is optimistic about growth, as it celebrates sector success stories at a high profile…