To help tackle anti-social behaviour (ASB) in its communities and further support its customers, Thirteen has recruited a new, specialist ‘triage’ team and introduced a new mobile phone app, Reportable.
The housing specialist has listened to feedback from customers and partner agencies as part of a major review and aims to make reporting as easy as possible as part of a new process.
Angela Corner, senior tenancy support service manager at Thirteen, said: “We know that anti-social behaviour is one issue that can really affect communities, and we take this very seriously. That’s why we’ve had a full review, listened to feedback and invested in a new team and the new app to make the reporting process as safe and easy as possible.”
When a customer makes a complaint about ASB, a member of the new triage team will contact them within one working day to take the details of their report.
The team will also complete an assessment with the customer to make sure they are getting the right support and their case will then be sent on for investigation.
Angela Corner continued: “There are three people in the new triage team bringing with them a wealth of experience of successfully dealing with anti-social behaviour. I’m confident that customers will start to see a difference really quickly.”
Reports can be made by phone, through the dedicated email address asb@thirteengroup.co.uk, via the website www.thirteengroup.co.uk or through the Reportable or for noise nuisance, The Noise App.
Both apps can be download free of charge from the App Store and Play Store and Thirteen has added a handy user guide for each app, on to its website. Just go to www.thirteengroup.co.uk and search ‘Anti-social behaviour’.