A Tyneside care home has been praised by the Care Quality Commission (CQC) following its latest inspection by the independent regulator.
Appleby care home, on Military Road, North Shields, was given an overall rating of ‘Good;’ following the CQC inspection.
The CQC judges a care homes on its levels of care, responsiveness, safety, effectiveness and leadership and incorporates comments from residents and their relatives, the CQC then produce a report of their findings.
The report highlighted how people and visitors were consistently positive about staff, who were highly thought of and recognised for their hard work and dedication.
It noted that staff had sufficient time to spend with people so care and support was individual to the person and people were not rushed.
One visitor told the CQC representatives: “Staff are helpful, friendly, and there’s always someone around. Very approachable.”
While a relative told them: “Staff do treat [name] with respect and dignity and they are very caring.”
Other comments from the inspectors included:
- Staff had time to develop meaningful and trusting relationships with people, their families and visitors.
- Staff were responsive to people’s needs, recognising when people needed support, which was provided in a timely manner and respected people’s privacy and dignity.
- People, and family members, were involved in planning care and support.
- Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives, access healthcare services and support.
Clare Leonard, Home Manager at Appleby, said: “The CQC’s recognition of the quality of care provided at Appleby and its rating of ‘good’ in all areas is testament to the hard work, dedication, passion and expertise of the staff.
“We all pride ourselves on delivering individualised and person-centred care to enable our residents to have maximum choice and to live as fulfilling a life as possible.
“While we are delighted to have received such a positive inspection, we won’t be resting on our laurels and are always looking at ways to improve.”
Appleby is a dementia residential and nursing care home, which can accommodate up to 55 people.
It forms part of Larchwood Care and is managed by Healthcare Management Solutions. Eighty four percent of Larchwood Care Homes are rated as ‘Good’ or above by the CQC, above the industry average.