Today, more and more companies are trying to stay in touch with their customers 24/7 without wasting unnecessary resources on customer service. One way to achieve this is by using no-code chatbot builders. For example, no code bot builder for Creatio by Banza allows you to create a virtual assistant without any programming knowledge. It can easily connect to popular messaging apps and Creatio CRM, helping automate responses, speed up request processing, and provide true 24/7 service.
Key Problems Solved by the No-Code Approach
Many companies still spend too much time and money on repetitive tasks like customer responses, support, and marketing. The No-Code bot builder helps reduce these costs by offloading some routine processes and streamlining customer communications. The system integrates multiple communication channels, stores conversation history, and displays analytics to help identify areas for improving engagement. Here is how it all works:
- Staff shortages and high costs. Creating a bot doesn’t require programming – it is enough to configure scripts in a visual editor.
- No 24/7 customer communication. The bot operates 24/7, answering common questions via WhatsApp, Telegram, Viber, or Facebook Messenger.
- Fragmented tools and data loss. All communication is stored in Creatio, eliminating human error and customer loss.
According to Banza, companies waste managers’ time handling FAQs over the phone, experience poor service quality, and are unable to segment their audience for personalized offers. The No-Code platform solves these problems with built-in analytics, message queuing, and load balancing.
Practical Use Cases
Chatbot Constructor for Creatio is suitable for B2C and B2B segments across 16 industries – from retail and banking to telecom and pharmaceuticals. The bot becomes a universal assistant: from placing orders to conducting surveys and mailings to target segments. Features of this solution include:
- Personalized assistant. Conducts conversations, suggests products, and reminds about payments.
- 24/7 support. Answers frequently asked questions, freeing up operators.
- Marketing and feedback. Sends out promotions and collects feedback via built-in forms.
Installation takes three major steps: creating a bot in Telegram, registering the provider via info@banzait.com, and configuring it in Creatio Studio. Compatibility with platform versions 7.16 and higher, and support for cloud and on-premises deployments, make implementation accessible to any business.
An annual subscription for the «Basic» plan costs 2200 USD, which covers updates and support. While it is a noticeable investment upfront, many companies quickly see the benefits in lower operating costs and happier customers. Those using Banza’s solution have shared that it helped them speed up approvals for loans, improve conversion rates, and streamline loyalty programs.
No-code chatbot builders are not just a passing trend – they are practical tools for growing a business. With Chatbot Constructor for Creatio, a company can have a functioning smart assistant up and running in just a few days. This allows teams to focus on serving customers better rather than wrestling with technical issues, which can make a real difference when expectations are high.