Darlington Building Society has appointed QTS to provide a fully-hosted new system, which will allow the Society to offer complete online access, starting with online mortgage applications, for both direct and broker-originated channels.
The system will give the Society online lending capability to manage the complete process from the initial Key Facts Illustration to applications and progress tracking. Online access will give Darlington’s intermediaries more control and flexibility, allowing the Society to widen its reach in the most efficient way.
In addition to this suite of online mortgage provision, the project will also include full online account administration and enquiry capabilities with the QTS account management product, Q-View, and an online savings system through Q-SAPs. This will give the Society a complete self-service channel, allowing both mortgage and savings account applications, enquiries and administration. Customers will also be able to access and manage their accounts wherever they are, via the QTS Q-Mobile mobile app.
The project is part of a wider business process review launched recently by the Society, designed to build on its core values and complement its branch network, while allowing greater customer engagement and flexibility.
Commenting on the project, Colin Fyfe, Chief Executive of Darlington Building Society, said: ”As we build for the future, we need to make it as easy as possible for our customers to deal with us so we see providing access to our mortgage and savings products online as a key element of our distribution strategy. This is an important chapter in the history of Darlington Building Society and we look forward to working with QTS to help us achieve our goals”
Garry Williams, Managing Director of QTS, said: “I’m delighted to welcome Darlington Building Society as our newest client. This is a transformative project for the Society and will allow it to attract and retain more customers, while integrating seamlessly into existing business systems. I’m confident that this investment will deliver increased performance while allowing the Society to retain its traditional values. We look forward to delivering online capability that will work hand-in-hand with Darlington’s branch network and to building a strong working relationship with the team.”
Video interviews with Colin Fyfe on how the new online system will work for customers and intermediaries
https://www.youtube.com/watch?v=OHfoRmdpnrg&feature=youtu.be
https://www.youtube.com/watch?v=Kr4Qz69X0VA&feature=youtu.be