• Tue. Apr 23rd, 2024

North East Connected

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Milestone anniversary for IT provider

A County Durham IT service provider is celebrating its 15th anniversary this year after supporting more than 400 North East businesses.

Concept IT, which is based in Tanfield Lea Business Centre, was set up in 2005 by Kevin Embleton, and has since grown from three members of staff to 12.

Kevin said: “I created Concept as, at the time, there were big IT companies offering support to the big firms, and everything else was quite basic and reactive.

“I wanted to fill that gap in the market, to bring enterprise-level support and corporate facilities to smaller companies, at the same time as operating ethically; we never try to sell clients anything they don’t need and we’re not pushy.”

As a mark of its growing success, the firm, which has consistently recorded a customer satisfaction rate of 96 per cent, has also this year been shortlisted for the European IT & Software Excellence Awards, IT Support & Service Awards and North East Business Awards.

Kevin said: “Our growth and success is all down to our awesome team and wonderful client base. Many of our customers have been with us from the beginning, which just shows we’re doing something right.

“Our clients know that they can trust us and that we genuinely care; we’ll always go the extra mile to make sure they get the very best service.”

To celebrate the anniversary, the Concept IT team travelled to The Fitz Country House, in Cockermouth, Cumbria, for a development weekend, while a variety of events for clients will be held over the coming year.

Kevin added: “We couldn’t have achieved all we have without the support of our team and clients, so it’s only right that they are rewarded.

“We work with numerous clients who operate to the highest of standards in their fields – they inspire us to strive to offer world class services. We’re proud to help those endeavouring to achieve higher accreditations and we do all we can to support them in their efforts.”