• Sun. Mar 3rd, 2024

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Simon Bailes Peugeot wins 25th award for customer service excellence

Please Credit Picture:Keith Taylor

Simon Bailes Peugeot – now one of the highest rated Peugeot dealerships in Europe – has clinched its 25th Guild of Gold Lion award for customer service excellence.

Peugeot presents its Guild of Gold Lion awards annually to businesses providing the very highest standards in sales, service and customer satisfaction and for being the best-performing dealerships.

The Teesside and North Yorkshire-based business, with locations in Northallerton, Guisborough and Stockton-On-Tees, was honoured in recognition of its strong performance and continued growth, cementing its position as one of the UK’s leading Peugeot franchises.

The award comes after a successful 2015 for Simon Bailes Peugeot which saw the business retain its Investors in People status, recruit several new members of staff and continue its support for local community initiatives.

Of more than 250 dealerships in the UK, the Guild of Gold Lion award is only presented to the top 35 that meet a number of stringent criteria focusing on aspects such as customer satisfaction, service levels and business performance.

To achieve the award the Simon Bailes team performs to a consistently high standard, delivering great customer service and the company has achieved a consistent reputation for delivering quality within the community it serves.

Simon Bailes said: “I’m very pleased that we’ve been awarded this prestigious accreditation now for the twenty fifth time. It represents the fantastic spirit and dedication of the teams at Simon Bailes Peugeot’s three dealerships.

“Everyone is dedicated to the Peugeot brand including continuously seeking to maintain the excellent levels of customer service we pride ourselves on. I’d like to thank everyone for their hard work and commitment throughout 2015.

“The team at Simon Bailes would personally like to say thank you to our loyal customers who are always a pleasure to deal with and their ongoing support is much appreciated.”

Stéphane Le Guével, Director General PSA UK., said: “Simon Bailes is a great example of the quality of service offered throughout the Peugeot dealer network across the UK and has been a deserving recipient of the Guild of Gold Lion accolade for many years. We are delighted his team has yet again achieved the highest standards.”

The Guild of Gold Lion Dealers recognises the top 35 dealerships in the UK through a number of stringent criteria that include measures customer satisfaction, parts supply, levels of sales and service, and profitability.

Winners were presented with their awards during the company’s national business meeting at the Cotswolds Water Park hotel where their performance was recognised by the entire 250 strong Peugeot network.

By admin