TECHNOLOGY expert ITPS is one of only five businesses across the UK, Canada, Australia and New Zealand to have received an elite award for its work helping organisations cut costs by using internet-enabled technology to integrate IT, telephony and messaging communications over a single voice, data and video network.
The Gateshead-based company has been awarded Circle of Excellence status from global telecoms group ShoreTel, in recognition of its exceptional achievement in helping clients to reap the cost and efficiency benefits of unified communications (UC).
The UC market is set to be worth £114bn by 2024, and is the fastest-growing area of ITPS’s portfolio, which includes IT consultancy and implementation, data centre services and support, business continuity and disaster recovery services.
To win the coveted status, ITPS was assessed on factors such as customer satisfaction, revenue growth, and proficiency with advanced applications of communications tools.
Gary Ross, account director of ITPS’s UC team, said: “It is an honour to win Circle of Excellence status from ShoreTel, particularly as one of the key criteria is being able to display a high level of customer satisfaction.
“This status is the highest recognition given by ShoreTel to its partners so this achievement puts us in an exclusive group and at a level everyone else aspires to be at.
“Winning it is testament to the expertise of our UC team in designing and delivering solutions that make communications more effective, improve customer care for everyone in the chain, and help clients achieve a better return on their investment in IT and telecoms solutions.
“With the recent appointment of another account manager to our UC team to cope with customer demand, we are confident that 2017 will see us helping many more organisations unlock more value from their ICT budget.”
ShoreTel partners specialise in delivering ShoreTel’s Connect portfolio as well as training and supporting end customers. They have multi-disciplinary expertise including local and wide area networking, call centre, voice and data application integration. ShoreTel and its partners share the same goals in delivering UC solutions that improve communication and collaboration, with superior levels of customer care and satisfaction at a low total cost of operations.
“Being named to the Circle of Excellence is the highest recognition given by ShoreTel to its partners, and we’re very pleased to welcome ITPS into this exclusive group,” said David Petts, senior vice president of worldwide sales and customer success at ShoreTel.
“The Circle of Excellence Award is presented to ShoreTel’s top global reseller partners, and we recognize those who have aligned their business strategy, shown tremendous sales acumen and growth while delivering exemplary customer success. We’re proud that ITPS surpassed the strict criteria required to earn Circle of Excellence status this year.”