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5 Ways to Streamline Your Business’s Shipping Services

ByDave Stopher

Jul 22, 2020 #Business

Whether you are running an eCommerce business or a shipping department in your company, delivering packages on time is essential. Shipping is a make or break aspect of any business. The last thing you want is losing customers because of extensive delays in order arrivals.

If you are looking to enhance customer retention, you need to start by delivering their packages in perfect condition. Here are five tips to help you improve your shipping processes.

1) Improve Your Packaging

One of the reasons people prefer online shopping is that they can receive packages in the comfort of their homes. If the packaging is not right when delivered, there’s a high chance the item received won’t meet the customer’s expectations. This will lead to increased product returns, which is an extra expense to your company.

It’s essential to invest in quality packaging to ensure your clients receive their products in the best condition. For instance, if you want to deliver small and delicate items like jewelry, go for protective packaging such as poly bubble mailers.

2) Keep Your Customers Updated

Customers are always anxious to know when their package will arrive. If there are inconsistencies and uncertainties about the day or time their parcel will reach them, they are likely to be disappointed.

Even if your delivery services are reliable and fast to your standards, it’s vital to assure the customer about the delivery date. Do not keep them guessing on the whereabouts of their parcels. Give the buyers an estimated delivery date when they are checking out and send confirmation emails to explain the same.

3) Look for the Best Courier Service

Shipping comes with a lot of pressure, especially when you need to carry out urgent deliveries. Your business is likely to face a lot of pressure when orders start coming in thick and fast. You, therefore, need to work with a reliable and understanding courier service.

Start by creating a list of relevant courier services relevant to your line of business. If you’re business only ships locally in Melbourne, look for a courier Melbourne, however; if you intended on shipping overseas, you’ll need to find an international courier. Make inquiries about their prices, the areas they cover, and how fast they can deliver packages. Narrow down to the most professional and reliable delivery service.

Some of the factors to consider when selecting a courier service include:

  • Professional appearance
  • Cost
  • Delivery speed
  • Ease of doing business
  • Security and safety of packages
  • Coverage
  • Reliability

4) Make Connections with Both Local and International Shipping Companies

If you are looking to extend your business beyond the borders, you need to look for the right shipping partners. Shipping products overseas can be challenging, especially due to the high costs involved.

It would be best if you had connections in the countries you plan to send your products. It will be easy to know the ideal service to use and which to avoid when you have such links.

5) Offer Reliable Online Tracking

Most online shoppers find order tracking information very helpful. Give your customers several package tracking options. You can provide tracking options such as:

  • On-site tracking
  • Mobile device tracking
  • Links to the carrier’s site

You also need to use the right technology to identify the exact place where each item is located in your warehouse. Failure to do so will lead to misplacement of products, leading to delays when preparing products for shipping. You can use wireless and barcode scanners to reduce the risk of human error and time wastage.

Bottom Line

Streamlining your shipping process is vital when you want to achieve customer satisfaction. Customers will be willing to buy from you in the future if they can receive their items in perfect condition and on time.

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