Sunderland-based business communications and systems specialist Cellular Solutions is celebrating after being recognised for both ‘Customer Excellence’ and ‘Digital Excellence’ at this month’s O2 Customer and Digital Excellence Awards 2018.
Cellular Solutions, which works with businesses to improve communications, operations and processes, won the awards at a ceremony at The Shard, London on March 1, 2018. The awards recognise a business’s overall ability to provide world-class customer support, along with a high level of digital knowledge and expertise.
Cellular Solutions is part of O2’s Direct Partner Network, which has demanding qualifying criteria, including excellent customer service and an ongoing commitment to the business sector.
Cellular Solutions provides communications and business systems – including mobile, landline, broadband, software and digital solutions – to companies ranging from start-ups and SMEs to large, multi-site organisations, supporting them at every stage of their business journeys.
Cellular Solutions tailors mobile communications packages to the needs of its customers and advises businesses on the most appropriate tariffs, handsets and operating systems for its needs. It offers handsets from the leading providers including Apple and Samsung, as well as providing Mobile Device Management (MDM) and O2’s own Mobile Call Recording products to complement its communication packages.
Mike Bowers, managing director at Cellular Solutions, said: “I’d like to thank the entire Cellular Solutions team for all of their hard work, which has culminated in us winning these two awards.
“We shape our entire business around the needs of our customers so to be recognised for a customer-focused award is fantastic. The criteria to win an award, and indeed to remain as an O2 partner, are tough.
“We’ve also worked hard to deliver a cutting-edge digital experience for many of our clients, and our team of experts in Sunderland have a wealth of experience, which benefits all of our customers on a day-to-day basis.”
Joanna Orphanou, Senior B2B Partner Marketing Manager at O2, said: “We are delighted to award Cellular Solutions the 2018 O2 Digital and Customer Excellence Award. As part of O2’s Direct Partner Network, the O2 Excellence Awards recognise companies who have surpassed the key standards and provided world-class customer support and expertise throughout the past year.
“The hard work and dedication from the Cellular Solutions team differentiates them from the competitors in this category and the award confirms its success as one of the selected O2 Direct Network Partners, and we look forward to continuing to work with them in the coming year.”
Cellular Solutions was founded in 1995. It aims to help increase efficiency and productivity, provide peace of mind and help its customers to save time and money.
For more information on Cellular Solutions visit www.cellular-solutions.co.uk .