Coast & Country has been recognised for its commitment to engaging with tenants with a prestigious industry accreditation.
The Redcar-based housing provider has received a three-year Tpas re-accreditation in Resident Involvement.
Tpas, the tenant involvement organisation, offers the only independent evidence-based accreditation scheme that assesses resident involvement arrangements. By completing the rigorous accreditation process the housing provider demonstrates its commitment to resident involvement and ensures its approach is effective and offers the best value for money.
Iain Sim, chief executive of Coast & Country, said: “It is fantastic that Coast & Country has been awarded this accreditation for the third time, which demonstrates our commitment to our tenants.
“Resident engagement is vital to ensure that we add value to the communities we work in and that our services are delivered in a way that tenants want and need.”
Jenny Obsourne, Tpas chief executive, said “Coast and Country has undoubtedly demonstrated that they understand and have fully embedded resident involvement within their organisation and day-to-day delivery of services.
“Our accreditation sets the bar high for landlords to meet our standards. We expect landlords to demonstrate how they offer residents the chance to be involved in whichever way they want, and we also we look at the relationship the housing organisation has with their residents and how they motivate residents to want to be involved.”