Two of the North East’s leading players in the Heating & Plumbing trade have collaborated for an initiative that will benefit installers in the region and help revolutionise the industry.
Trade supplies firm Flame Heating Spares is preparing to launch an app which will offer ground-breaking support to heating engineers when installing boilers and heating equipment, by providing an end-to-end service which performs a diagnostic on any boiler and identifies the parts required.
The Gateshead-headquartered firm has enlisted the help of heating engineers and repair specialists at 0800 Repair Gas, one of its longstanding customers, to test the app while carrying out routine jobs.
It’s not the first time that the two companies have collaborated as Flame signed an agreement, in 2015, with 0800 Repair Gas to supply its engineers with parts and equipment.
John Savage, managing director of Flame Heating Spares, said: “Our app will be a game changer in the industry, and I am really excited that we will soon be in a position to roll it out to all customers. I have worked with 0800 Repair Gas for many years and they are the ideal firm to carry out the testing of the app, due to their high volume of jobs that its engineers carry out each week.
“Downtime is a major issue within the Heating & Plumbing trade, which I’m sure Phil and his team at 0800 Repair Gas are more than aware of, so the app aims to combat this and allow installers to complete as many jobs as possible, efficiently and effectively. It is an exciting time for the company and things are heating up in anticipation of our latest launch.”
Phil Pallister, managing director of Houghton le Spring-based 0800 Repair Gas, added: “It’s great to be collaborating with Flame again and to assist John with a project of this importance, which really does have the potential to shape the industry. We have enjoyed a positive relationship with Flame and our engineers have benefited from our current partnership, so hopefully this will continue as we carry out the testing of the app.”
The Flame Heating Spares app is connected to technical information provider, Infomill’s, parts identification function, which also links to the Flame website. The software has the capability to supply information readily, as well as check stock levels at each of Flame’s six branches. It will be available free on Android and Apple devices for all Flame customers.