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Gateshead synergi IT transforms business at care home operator

ByCharley Williams

Jan 19, 2017

INVESTMENT in new business transformation technology is set to improve efficiency and services at leading North East care home operator, Hadrian Healthcare.

Work has started by Gateshead-based Synergi IT on the third phase of an undisclosed five figure contract that will see Nintex workflow automation software installed as part of an investment by the care home operator in a digital transformation programme.

The move is the latest stage in a project being undertaken by Synergi to implement new technologies that will deliver a package of efficiency saving benefits through Microsoft business cloud platforms.

These include improved document management control, digital mobile forms, workflow automation and more effective business performance reporting.

Hadrian staff are already benefitting from Microsoft Office 365 and SharePoint services, and are operating the new intranet-based centralised documentation storage and management platforms, which has been installed by Synergi.

Now, in a new phase of activity that’s expected to be completed by December 2016, Nintex is being rolled out to all 450 Hadrian Healthcare employees who work at six care home sites across Yorkshire, Newcastle and Gateshead.

Once completed, the technology will deliver efficiency savings as manual paper-based processes and back-end operations are linked-up and digitalised.

Using the new system, residents’ queries and data will be better coordinated, captured and logged, improving service levels and boosting customer performance levels.

Regulatory documentation and health and safety procedures will also be better stored, accessed and communicated to staff as the workflow automation software comes online.

This latest success for Synergi follows its ongoing investment in Nintex technology to enable customers to automate processes in minutes using drag-and-drop workflow tools.

The firm, which has seen staff and turnover increase throughout 2016 on the back of strong demand, saw off strong European competition to win an international Nintex Partner Award at the Microsoft Worldwide Partner Conference.

This success recognised its use of technologies to help customers transform business processes and boost performance levels.

Jas Gill, managing director of Hadrian Healthcare, said its investment will provide significant improvements as well as peace-of-mind.

“Working closely with Synergi, who have impressed with their ability to understand and meet our brief, will deliver new Microsoft technologies to further improve our processes.

“Our workforce is being equipped with the tools to work smarter and more effectively while we’re also improving our health and safety protocols. This is ensuring that they are properly observed, reducing risk and reflecting our values as a high quality care home operator.

“Synergi has also magically replaced my heavy old briefcase with the latest Microsoft tablet technology, which has changed my technology workspace.”

Justin Short, director of Synergi, which also has offices in Edinburgh and Glasgow, said his company was tapping into the growing opportunity for SMEs to access cloud-based business process management software.

The market for this is worth over $2.7bn and predicted to grow further as more organisations digitalise their processes, according to industry analysts Gartner*.

He added: “We’re proactive and business-benefits driven, providing organisations with the tools to focus on growth and efficiency rather than just solving traditional IT problems.

“Nintex will make a big impact on Hadrian Healthcare, speeding up the pace of change and making processes quick and easy. Everything will move smoother and quicker as the new technologies come on stream.”