Research by Newcastle-based training company, T2I Courses, has revealed that the relationship between door supervisors and police has successfully contributed to a fall in the City’s alcohol-related crime.
The Freedom of Information request found that between 2015 and 2016, the number of alcohol-related crimes in Newcastle reported to Northumbria Police that occurred during the peak opening times for pubs and clubs, which is between 9pm-3am on Friday and Saturday, fell by 23%. The number of crimes accounted for 0.6% of the total recorded in the city during the year.
David Evans, Centre Owner at T2I Courses, said: “The role of door supervisors is becoming increasingly important in reducing the number of incidents that happen on weekend nights. Only 275 reported incidents in a year is commendable for a city the size of Newcastle.
“There were on average less than six night time alcohol-related incidents reported every weekend, and we are confident that this number could be reduced further by utilising more skilled door supervisors to support the police.”
David added: “Door supervisors need to be qualified in customer service skills, including conflict resolution, assertiveness and first aid. This helps them to build a positive relationship with clients, and often resolve confrontations calmly without involving the police. The role is equally about being part of the front of house team and protecting the customers.
“Customers can be reassured that they are able to enjoy a safe night out in the many excellent bars and clubs Newcastle has to offer, thanks to the work done by experienced security staff.”
T2I Courses courses can be booked exclusively through Get Licensed, the UK’s number one course finder for licence-linked courses. To find and book the latest door security courses visit http://www.get-licensed.