Travel Bureau, an independent travel management company based on Gosforth High Street, is celebrating achieving recognition of its industry-leading quality.
The business has successfully attained an ISO 9001:2015 accreditation, which is the latest version of the ISO 9001, an internationally recognised standard for Quality Management Systems.
Travel Bureau, which offers independent travel advice to both consumers and organisations, has secured the accreditation for its provision of a complete corporate travel management service.
To achieve this, Travel Bureau’s policies and procedures were verified by an independent third party, quality assurance and risk management company, DNV GL. As part of the audit, the business and its employees were required to demonstrate their commitment to continual improvements and sustainable business performance.
Anne Bromley, Joint Managing Director of Travel Bureau, said: “We have been operating an ISO quality management system for many years, and I am delighted that Travel Bureau has achieved this latest accolade.
“Receiving an ISO accreditation is an important mark of quality for customers and members of the public. It demonstrates that our entire team is dedicated to operational and customer service excellence, ensuring that our clients receive the very best experience when travelling with us.
“With more than 55 years of travel experience, it’s important we don’t rest on our laurels and continue to evolve, improve and drive the business forward.”
Travel Bureau specialises in luxury tailor-made holidays, corporate travel management and bespoke group travel, in addition to consultancy for businesses seeking cost effective travel solutions, fully bonded with professional bodies, ABTA and CAA, for consumer financial protection.